Brothers and Sisters. Hopefully this may be useful advice for you in the confusing era of technology that we now live in. I am not a techno geek and don't know my RAM from my ROM and still have problems inserting my floppy disk.
Sometimes I find that programs just freeze for no reason or the computer just does not respond to what I ask it to do. I used to phone an expensive IT help desk that would just lead to more misery. However I think I have now found the answer that was there all of the time.
Now if I come across a problem I simply stay calm, shut down the computer and put my trust in God. I pray to Him and explain in as much detail as possible the problem. I also include information about the operating system. Obviously He already knows I'm running Windows 7 but I include the information anyway. I then calmly restart the computer and EVERY TIME the problem has been resolved by Him.
Psalm 31:14
But I trusted in thee, O Lord: I said, Thou art my God
YIC
Jack