Quote:
Originally Posted by Brother Harold Porter
Brother Dewitt,
I understand the need to get as much productivity as possible for the minimum wage that we pay, but 6.5 calls every minute per agent is simply impossible with stacks of telephone directories and rotary-dial telephones.
Here in Grand Cayman, they handle incredible call voume with something new called a "call center". I haven't heard any noise, but something about "screen pops" and "IVR" as well.
I imagine that the maker of our current telephones (Western Electric) offers this new technology, and will call to order one of these setups on my return, unless you prefrer that we solicit quotes via RFP.
Sincerely,
Harold Porter
CEO - DFAC Ministries
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Quote:
Originally Posted by James Hutchins
Brother Dewitt, can we leverage the use of another companies call center, perhaps by offering the company a write off of the costs and a 'sponsor' note in the shareholder report, perhaps even an inscribed brick in the parking garage (these fools tools benefactors really like that sort of thing, we can charge for the inscription and installation)? I really think we need to retain as much capital as possible for real expenses.
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Brother Porter.
I see no need to pay minimum wage to make a few phone calls. I am thinking India. The dot heads work for much less, so we can hire more, thus increasing call volume and donations. They already have the infrastructure in place, so not loss of capital on the part of DFAC.
Brother Hutchins, I caught the brick inscription idea. The brick work on the new office building is near completion, but that does not mean that your idea will not work. Perhaps a brass plaque in the lobby will suffice.
I see many levels of donations. The larger the donation the higher up the wall a brass plaque will be placed. Kinda of like Heaven, the better Christian you are the closer to Jesus you will sit. Perhaps level 1 should start at say $10,000 dollars. Gentlemen lets do lunch at the Landover Men's Club this week, my treat.